Independence, Support, Learn, Achieve.

Isla isn’t just a name — it’s what we stand for.
These four principles are at the heart of everything we do, guiding how we support people to achieve their goals and make choices in ways that are safe, meaningful, and right for them.

Isla Care was founded on a simple belief that disability support can and should be done better.

Karl Kuczynski established Isla Care after repeatedly seeing people with disability treated as tasks on a roster rather than as individuals. Too often, support was driven by systems and paperwork instead of the person, with personal needs, strengths, and dignity overlooked. Isla Care was created to provide support that is respectful, consistent, and truly person-centred.

Together with his wife, Grace, Karl set out to build a service focused on understanding the whole person. This includes their needs, goals, routines, and individuality, not just what is documented in plans or reports. Support is delivered in a coordinated way, working alongside therapists and other professionals to consider all aspects of a participant’s wellbeing. Participants and families are supported to accurately record needs and progress, so NDIS plans and reviews are based on real experiences and outcomes. These values continue to guide the way Isla Care operates today.

Today, Isla Care is a leading disability support provider on the Gold Coast, delivering Supported Independent Living and Short-Term Accommodation services through a stable and experienced team committed to person-centred practice.

For more than 18 years, we have supported people with disability in their day-to-day lives, working alongside them to build skills, independence, and confidence. The people we support are central to everything we do, and long-term, respectful relationships underpin our approach.

Our team is a core strength of Isla Care. Many of our support workers and healthcare professionals have been with us for years, providing consistency and allowing strong, trusting relationships to develop. We believe continuity of support is essential and prioritise this across all services and homes.

Based on the Gold Coast, we support participants across the surrounding areas. We work closely with therapists and other professionals to deliver coordinated, person-centred support tailored to each individual’s needs and goals. All support is evidence-informed, with appropriate documentation and outcome tracking to meet NDIS requirements and support plan reviews. Our focus remains on achieving meaningful outcomes, not compliance alone.

If you or someone you support is seeking reliable, thoughtful, and genuinely person-centred disability support, we welcome you to get in touch.

OUR VISION:

To be a trusted leader in disability support, where people with disability live full, empowered lives – supported by carers who are equipped, ethical and inspired to deliver safe, reliable and transformative care.


OUR MISSION:

Provide high-quality, responsive support that respects dignity, amplifies choice, encourages independence, and enables people with disability to pursue their goals and aspirations. 

OUR VALUES:

At Isla Care, we believe that every person has the right to be heard, understood, and supported.
Our values guide how we deliver care and how we treat each other — ensuring every decision and action reflects dignity, safety, and empowerment.

1. Respect & Dignity

We honour each person’s worth, identity, and right to be heard and understood. We treat everyone - participants, families, and colleagues - with kindness, empathy, and respect in every interaction.

2. Choice & Empowerment

We believe people living with a disability should direct their own lives. We support informed decision-making, encourage independence, and tailor our care to each person’s goals, preferences, and values.

3. Safety, Integrity & Accountability

We provide care that is safe, ethical, and transparent. We take responsibility for our actions, uphold professional and regulatory standards, and learn from feedback and incidents to improve continually.

4. Quality & Excellence

We are committed to high-quality, evidence-based practice. We invest in training and continuous improvement to ensure our supports are reliable, responsive, and transformative.

5. Collaboration & Inclusion

We work in partnership - with participants, families, staff, other services and the wider community. We embrace diversity, celebrate individuality, and promote inclusion at every level of service delivery.

6. Growth & Learning

We foster a culture of curiosity, reflection, and growth. We support our team to learn, adapt, and develop, so that together we can achieve life-changing outcomes for the people we support.

Our Commitment:

We believe in championing diversity and embracing the uniqueness of each person. Your well-being and that of your loved ones are at the heart of everything we do. Our mission is to foster independence, nurture dreams, and empower individuals to live their best lives.

What Sets Us Apart:

Tailored Support: We recognise that every individual has unique needs and aspirations. That's why we offer a wide range of personalised services, ensuring our support is specifically crafted to meet your requirements.

Passionate Caregivers: Our team is driven by passion and dedication. We're not just caregivers; we're advocates, supporters, and partners in your journey towards achieving your goals and leading a fulfilling life.

We're here to listen, support, and guide you. Whether you're seeking assistance or exploring options for a loved one, reach out to us.

Get in contact with us

Contact us

Services we provide

We provide a wide range of services on the Gold Coast, tailored to meet your needs.

  • We provide community engagement with a focus on keeping active and healthy. Accessing social and civic activities to bolster skills, confidence, improve mental health and encourage independence.

  • Whether it’s 1:1 support or matching you up with people with similar interests – we support you to achieve your goals and help you live a life you love.

  • We support you with a wide variety of daily personal tasks to help you live as independently as possible.

  • We provide tailored overnight respite care at our Gold Coast respite facility, to support every person’s individual needs and encourage independent living.

  • Enjoy life in one of our lovely SIL homes. A space to thrive, be yourself and have opportunities to learn, grow and develop life skills.

    We’ll work together to match you with housemates that best suit your lifestyle, abilities, personality and interests. Everything starts with open conversation, so we’ll step you through your options and answer questions or concerns. If you’re interested, contact us, we’re more than happy to show you around.

  • Our STA service on the Gold Coast provides a home away from home. We offer respite accommodation that provides quality and reliable care, friendly staff, comfortable accommodation, and access to all the fun and attractions the Gold Coast offers.

  • Isla Care’s support team can help ease the stress when it comes to attending appointments, pickups and drop-off’s and any other transport needs.