Independence, Support, Learn, Achieve.

Isla isn’t just a name — it’s what we stand for.
These four principles are at the heart of everything we do, guiding how we support people to achieve their goals and make choices in ways that are safe, meaningful, and right for them.

Isla Care was born from a simple but powerful idea — that disability support could and should be different.

Karl Kuczynski, our founder, saw too many people with disabilities being treated like numbers on a roster. He saw their needs overlooked, their personalities pushed aside, and their support reduced to ratios. Time and time again, he witnessed systems putting paperwork before people, and he knew something had to change.

Karl and his wife, Grace, wanted to do things differently. They imagined a place where support workers take the time to understand the whole person; their interests, quirks, goals, and needs; not just what’s documented on paper. They provide support in a holistic way, working alongside therapists and other professionals to ensure all aspects of a participant’s wellbeing are considered. Part of this includes assisting participants and their families to gather and record information that accurately reflects their needs and progress, so that NDIS plan reviews and goal tracking are based on real-life outcomes. They knew there were others who shared this vision, and that belief is what led to the beginning of Isla Care.

Since then, Isla Care has experienced significant growth. We have established our own Supported Independent Living and Short-Term Accommodation property and expanded our team with dedicated, long-standing staff who are aligned with Karl and Grace’s original vision: to provide disability support that truly prioritises the individual.

For more than 18 years, we’ve been supporting people with disabilities, sharing in their day-to-day lives and helping them reach their goals. Everyone we support becomes part of the Isla Care family.

What truly sets Isla Care apart is our people. Many of our support workers and healthcare professionals have been with us for years, forming deep, trusting relationships with those they support. We believe that consistency and real connection matter; and we’re proud to bring that into every home, every day, with every person.

We’re based on the Gold Coast and support individuals across the surrounding areas. We work closely with therapists and other professionals to provide a holistic, person-centred approach, tailoring our services to each participant’s unique needs and goals. We ensure all support is evidence-informed, gathering the necessary documentation and outcomes to meet NDIS requirements. We collect and document the data needed to support NDIS plan reviews, goal tracking, and funding justification, so that everything we do is focused on real results, not just compliance.

If you or your loved one would like support that’s personal, thoughtful, and truly centred on your needs, we’d be delighted to connect with you.

OUR VISION:

To be a trusted leader in disability support, where people with disability live full, empowered lives – supported by carers who are equipped, ethical and inspired to deliver safe, reliable and transformative care.


OUR MISSION:

Provide high-quality, responsive support that respects dignity, amplifies choice, encourages independence, and enables people with disability to pursue their goals and aspirations. 

OUR VALUES:

At Isla Care, we believe that every person has the right to be heard, understood, and supported.
Our values guide how we deliver care and how we treat each other — ensuring every decision and action reflects dignity, safety, and empowerment.

1. Respect & Dignity

We honour each person’s worth, identity, and right to be heard and understood. We treat everyone - participants, families, and colleagues - with kindness, empathy, and respect in every interaction.

2. Choice & Empowerment

We believe people living with a disability should direct their own lives. We support informed decision-making, encourage independence, and tailor our care to each person’s goals, preferences, and values.

3. Safety, Integrity & Accountability

We provide care that is safe, ethical, and transparent. We take responsibility for our actions, uphold professional and regulatory standards, and learn from feedback and incidents to improve continually.

4. Quality & Excellence

We are committed to high-quality, evidence-based practice. We invest in training and continuous improvement to ensure our supports are reliable, responsive, and transformative.

5. Collaboration & Inclusion

We work in partnership - with participants, families, staff, other services and the wider community. We embrace diversity, celebrate individuality, and promote inclusion at every level of service delivery.

6. Growth & Learning

We foster a culture of curiosity, reflection, and growth. We support our team to learn, adapt, and develop, so that together we can achieve life-changing outcomes for the people we support.

Our Commitment:

We believe in championing diversity and embracing the uniqueness of each person. Your well-being and that of your loved ones are at the heart of everything we do. Our mission is to foster independence, nurture dreams, and empower individuals to live their best lives.

What Sets Us Apart:

Tailored Support: We recognise that every individual has unique needs and aspirations. That's why we offer a wide range of personalised services, ensuring our support is specifically crafted to meet your requirements.

Passionate Caregivers: Our team is driven by passion and dedication. We're not just caregivers; we're advocates, supporters, and partners in your journey towards achieving your goals and leading a fulfilling life.

We're here to listen, support, and guide you. Whether you're seeking assistance or exploring options for a loved one, reach out to us.

Get in contact with us

Contact us

Services we provide

We provide a wide range of services on the Gold Coast, tailored to meet your needs.

  • We provide community engagement with a focus on keeping active and healthy. Accessing social and civic activities to bolster skills, confidence, improve mental health and encourage independence.

  • Whether it’s 1:1 support or matching you up with people with similar interests – we support you to achieve your goals and help you live a life you love.

  • We support you with a wide variety of daily personal tasks to help you live as independently as possible.

  • We provide tailored overnight respite care at our Gold Coast respite facility, to support every person’s individual needs and encourage independent living.

  • Enjoy life in one of our lovely SIL homes. A space to thrive, be yourself and have opportunities to learn, grow and develop life skills.

    We’ll work together to match you with housemates that best suit your lifestyle, abilities, personality and interests. Everything starts with open conversation, so we’ll step you through your options and answer questions or concerns. If you’re interested, contact us, we’re more than happy to show you around.

  • Our STA service on the Gold Coast provides a home away from home. We offer respite accommodation that provides quality and reliable care, friendly staff, comfortable accommodation, and access to all the fun and attractions the Gold Coast offers.

  • Isla Care’s support team can help ease the stress when it comes to attending appointments, pickups and drop-off’s and any other transport needs.